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The information we collect and how we use it
collect it, and what we do with it.
Information about you
This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you
current, accurate and complete.
Our Use of Your Information
(1) We may disclose your information to our service providers (which could be located outside the UK/EEA) for the purpose of providing you with our services, including your flight or holiday. Only information necessary for this purpose will be disclosed to them. (2) It may be a mandatory requirement (imposed on airlines by governments at the point(s) of departure and/or destination) to disclose your information for security and anti-terrorism purposes, or any other purposes which they determine appropriate. In addition, we may use your information for the purposes set out in our data protection registration with the Office of the Information Commissioner, and disclose the same to our "group companies" (i.e. our holding companies and all group companies of our holding companies, some of which are outside the UK/EEA) for business purposes. We may also disclose your information to companies who act as "data processors" on our behalf.
These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies. Some of your information may be considered "sensitive personal data" under the Data Protection Act 1998. (For example, information relating to health, religion or ethnic origin.) We collect it to cater to your needs, but we do so on the condition that we have your positive consent - we will do all that is reasonably practicable draw this to your attention when you first supply us with your information, or at the next available opportunity. For example, by asking you to: (1) click the I ACCEPT button at the time you first supply us your information via our website(s); or (2) tick a check-box or agree to this at the time you first supply us with your information (or at the earliest opportunity). If you do not agree to our use of your information, we cannot do business with you or accept your booking.
Direct Marketing Material
You may indicate your preference to/not to receive direct marketing material in the relevant opt-in/out boxes or be asked the same by our staff at the time you first supplied us your information (or at the earliest opportunity). Otherwise, we may share your information with our group companies and other carefully selected third parties who may contact you for direct marketing purposes and for research purposes. For example, we on their behalf or they may contact you with travel information, offers of goods and services, forthcoming events or competitions considered to be of interest to you. If you change your mind, you should inform us in writing. Alternatively, if this facility is available on our website, you could amend your preference on our website or in literature which you subsequently return to us. Once
properly notified by you, we will take steps to stop sharing your information.
You have the right to ask in writing by completing our Data Subject Access Request form for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information. You have the right to ask in writing not to receive direct marketing material about our products. If you would like a list of our group companies, please send us your request. Our registered address is at THG Holidays, Exchange Buildings, Adelaide Street, Swansea, SA1 1SE
Outside the European Union (EU), note that controls on data protection in such countries may not be as strong as the legal requirements
in this country.
USE OF "COOKIES" AND LINKS TO OTHER WEBSITES
AGGREGATED CUSTOMER INFORMATION
We collect information relating to customer trends and patterns. This information is often used in its aggregate form. We, including our group companies, may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and around our premises; and (3) customer transactions and activities on our website. All recordings are and shall remain our sole property.
We have taken all reasonable steps to have in place appropriate security measures to protect your information.
CHANGES TO THIS POLICY
Any changes to this Policy will be either posted on our website, made available on request or supplied with your next booking with us. We will strive to ensure our practices comply with the most current available version of this Policy.