THG Holidays Booking Terms and Conditions

Please read the following terms and conditions carefully. They deal with your rights and obligations to us and ours to you. Please ensure that you are aware of the conditions relevant to your booking.

 

No contract shall exist until THG has received the required deposit plus insurance premium (if purchased through us) and has signified its acceptance and the customer has received written confirmation. Once the contract is made we are responsible to you to provide the holiday that you have booked and you are responsible to pay for it. When booking a holiday you accept these conditions on behalf of all of your party.

Please note that the terms and conditions applicable to your booking will vary depending on the type of holiday booked, and the airline, hotelier or other operator involved in providing your travel arrangements. You will be advised at the time of booking of any other applicable terms and conditions that are relevant to your booking.

 

On line bookings and short breaks - Full payment is required at the time of the booking unless otherwise stated

 

A non-refundable deposit of £120 or 10% (whichever is the greater) must be paid when you book, along with any applicable insurance premium. For reservations made within 10 weeks of departure the full payment is required at the time of booking. Please note that your booking deposit may increase where there is a specific charge payable for the accommodation or where an airfare is based on an instant purchase ticket or special air fare where it is necessary for us to issue the ticket immediately.

All airfares, taxes and fuel charges are subject to increase until full payment has been received and tickets issued. We reserve the right to pass on any increase in charges to you in such circumstances where we have not received full payment. It is therefore to your advantage to finalise payment as soon as you can after booking in order to guarantee the fare.

 

Out-standing Balance

The balance of your holiday cost must be paid at least 10 weeks before departure. This date will be shown on your confirmation invoice. You may pay by debit card, credit card (for which a 2% charge will apply) or cheque. Please note that your holiday may be cancelled if you fail to pay your balance on time. The appropriate cancellation charges will then apply.

Amendments and cancellations by you

Once your booking has been confirmed any changes that you wish to make to your booking will be subject to the relevant THG cancellation or amendment charge. Whilst we will do our best to make these changes please be aware that not all requests can be met as some travel arrangements cannot be changed after the reservation has been made and could incur a cancellation charge of up to 100%

Cancellations

All cancellations must be advised in writing by the lead passenger on the booking. Our cancellation charges are based on the number of days before departure that we receive your written request. These charges are a percentage of your holiday cost excluding any non refundable elements and insurance premiums.
More than 56 days prior to departure – loss of deposit (amount as advised at the time of booking)
56-43 days prior to departure – 25% of holiday cost*
42-29 days prior to departure – 50% of holiday cost*
28-15 days prior to departure 75% of holiday cost*
Within 14 days of departure – 100% of holiday cost*
*being the percentage of the total cost of any applicable refundable amounts (ie excluding any non refundable / non changeable elements booked where THG have already incurred the cost or charges.)

 

Once your holiday has been confirmed any minor alterations that you wish to make to your booking will be subject to a £15 per person, per change fee. In addition you will be liable for any charges incurred by THG holidays as a result of these changes to your booking. You should be aware that these costs may increase the closer to the departure date that changes are made, and that some travel arrangements may not be altered
Please note All major changes to your booking including a change of travel date once confirmed and any other changes that significantly alter the original holiday will be treated as a cancellation. Some suppliers, particularly airlines, may also regard a name change or other change to an existing booking as a cancellation and re book with up to 100% cancellation charges.

 

Amendments and cancellations by us

Although we make every reasonable effort to avoid having to do so, from time to time it may be necessary to alter or cancel your holiday arrangements and we reserve the right to do so at any time. If we have to make a significant change we will inform you as soon as possible and give you the choice of accepting the change, accepting an alternative or a full refund of all monies paid. Significant changes include a change to your departure airport or end destination airport or resort, or a flight time change of more than 12 hours. All other changes are deemed to be minor.
Please note that we cannot accept consequential loss arising from anything not specifically included in our contract with you.

 

You will receive your travel documents approximately 14 days prior to departure. If you have not received your documents or you have lost your travel documents, please inform us as soon as possible as special arrangements may need to be made. Where it is necessary to post your documents using a Recorded or Special Delivery Service, you will be liable for these costs, which will be added to your booking.

 

Flight Details

Your invoice will show the latest planned flight time available to us at the time of your booking. Your confirmed flight times will be shown on your tickets. Where you have been issued a e ticket, your confirmed flight times will be shown on your itinerary. We recommend that you re confirm your flight time with the airline prior to travel as occasionally airlines may change flight times at short notice. Whilst abroad we recommend that you reconfirm your onward and return flight times within 72 hours before departure as we cannot be held responsible for any changes in flight times once you have left the UK

 

 
Before you go on holiday you must take out adequate travel insurance. We strongly recommend that you take out insurance cover once you have booked your holiday. If you chose not to purchase our travel insurance you must provide us with details of your travel policy including the name of the policy provider, policy number and the 24 hour emergency help line number. We will be unable to issue your travel documents until we have received these details.

 

Foreign Office Advice

The foreign and commonwealth travel advice unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) or on the internet at www.fco.gov.uk. Alternatively you can contact ABTA Information Department on 01901 201 5050 (calls charged at 50p/minute). It is our company policy to follow FCO advise pertaining to your destination.

 

If you have a problem while you are on holiday you must report this immediately to the hotel reception or to our local representative who will do their best to resolve the problem to your satisfaction. On return to the if you wish to persue your complaints then you must write to our Customer Service Department at Exchange Buildings, Adelaide Street, Swansea, SA1 1SE
within 28 days of your return. Please give full written details of your complaint and quote your booking reference number on all correspondence.

 

Passports and Visa

It is the passengers’ responsibility to be in possession of a valid 10 year passport, with at least 6 months validity beyond the return date. If you do not hold a British passport please note that a visa may be required. It is also the passengers’ responsibility to obtain any Visas required for the destination that you intend to visit.

 

When you travel by air or by water the transport companies ‘Conditions of Carriage’ will apply to your journey. You can get a copy of any conditions from our Administration Department.