Travel Aware - ABTA Membership
Everything you need to know About ABTA
THG Holidays Ltd is a Member of ABTA with membership number Y6433. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct For further information about ABTA, the code of conduct and the arbitration scheme available to you if you have a complaint contact ABTA.30 Park Street, London SE19EQ Tel 020 3117 0500 or www.abta.com
Travel Aware - Advanced passenger information
Everything you need to know about advance passenger information!
What is advance passenger information?
Due to increased security in a wide range of countries it is now necessary for you to provide information (Advance passenger information) as soon as possible after you have made your booking. As soon as your booking has been made, you will receive confirmation and instructions on how to complete your Advance passenger information for the airlines and cruise lines that you are travelling with. Advance passenger information is mandatory and must be completed as soon as you have made a reservation, failure to do so may result in your travel documents not being produced. If there are any changes to your details after you have provided us with the information it is your responsibility to inform us of the changes.
Travel Aware - Complaints
Everything you need to know about complaints
Although unlikely, it is possible that problems can occur whilst on holiday, and in most instances these can be resolved, provided you take action straight away. It is therefore essential that you try to resolve the problem with the relevant supplier (eg hotel, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact the Company's Customer Service Department immediately by telephoning +44 (0) 1792 482432 or 07973 371221 (out of hours), so that the company is given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write within 28 days of your return to the Customer Services Department at First Floor, 3-4, Brynhyfryd Square, Swansea, SA5 9EB. Please give full written details of your complaint and quote your booking reference number on all correspondence. Failure to take these steps will hinder the Company's ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have will be extinguished or, at the very least, substantially reduced.
We are a member of ABTA, membership number Y6433. We are obliged to maintain a high standard of service to you by ABTA's code of conduct. We can also offer you ABTA's scheme for the resolution of disputes whish is approved to the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (OCR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
Travel Aware - Health Advice
Everything you need to know about Health advice before and whilst you travel!!
What medical precautions do I need to take?
It is recommended and compulsory in a number of countries that you have vaccinations before travel some will require certificates.
Travel Aware - Insurance
Everything you need to know about Travel Insurance!
Do I have to have travel insurance?
We strongly suggest that you arrange adequate travel insurance cover for you and your party from the time of booking.
ABTA Sure (Citybound) can provide a comprehensive range of travel insurance offering high levels of cover for medical emergency, repatriation, personal baggage, cancellation and much more.
They can provide single trip policies with no upper age limit, annual multi trip policies up to age 85, long stay policies for trips up to 12 months and gap year policies for trips up to 18 months.
All their policies offer the option to include existing medical conditions as well as, automatic cover for participation in over 100 sports and activities.
As a customer of THG Holidays you will be entitled to a 10% reduction off the cost of any policy taken out through ABTA sure for further information contact their call center on 0333 207 0603 or alternatively please visit their website by clicking on the link below:
When you purchase insurance you and all members of your party must read the insurance schedule of cover carefully as the policy main contain a number of restrictions of cover.
Please remember to take your insurance schedule on holiday which will be provided by your independent insurance company.
For the latest independent information please visit the following website:
Travel Aware - Passport and Visa Information
Everything you need to know about passport and visa information!
Do I need a passport?
All passengers will require a passport to travel. Different countries require a validity period on the end of your passport when you leave the country - this varies from country to country but is usually six months.
When you book your travel arrangments, the names that you provide us - must match exactely what is on your passport.
Do I need a visa?
Visas are required by British citizens and other nationalities for a number of destinations and ports of call. A charge may be applicable. When you book your travel arrangements the names that you provide us must match exactly to what is on your passport.
I am travelling to the United States
All passengers travelling to the unites states will be required to complete the electronic visa waiver program (ESTA) way in advance of departure.
It is the responsibility of each passenger to check that they have the correct passport and visa requirements for entry into each country that they are visiting.
For further information regarding Passports please visit https://www.gov.uk/browse/abroad/passports
For further information regarding Visa please visit https://www.gov.uk/browse/visas-immigration
For further information regarding esta applications please visit https://esta.cbp.dhs.gov/esta
Travel Aware - Staying Safe And Healthy Abroad
Everything you need to know about travelling safe aboard!
The foreign office and commonwealth office have up to date information about travelling safely abroad. The advice can change on a regular basis
For the latest information please visit https://www.gov.uk/foreign-travel-advice