THG Difference

Your Gateway to the World...

Experienced, creative and on trend, we thrive to provide personalised luxury holidays to a multitude of destinations. We know that the world is a melting pot of diverse experiences and is ready to be explored. We offer holidays from the temples and tigers of Asia, to America’s glittering cities, the pristine white sands of the Indian Ocean and the gigantic skyscrapers of Arabia.

Whilst this website features a wide range of destinations and dream bespoke holidays, this is only a taste of what we have to offer. It’s our speciality to incorporate your personal flare and tailor-make your dream holiday. No itinerary is too big or too small. Our World Travel Experts are passionate in providing a personal service whilst providing outstanding value throughout your customer journey.


The THG Difference

We are confident that we add value to our customers, and here’s why:

  • Experienced company
    We are an independent family run business with nearly 20 years of tour operating experience. We use this knowledge to put the customer at the heart of everything we do.
  • Well-travelled / knowledgeable staff
    The best advice comes from someone who knows the destination inside out because they’ve travelled there themselves. We will only enter a market that we specialise in and can guarantee value to our customers.
  • Personalised service
    Through our one-to-one appointment service, we take the time to get to know our customers so we can help you plan an unforgettable holiday. Appointments with our travel experts can take place in our office or over the phone.
  • All departments based in one location
    We operate an integrated company where all staff members are familiar with each department. This means we can offer a more effective method of communication to all of our customers.
  • Directors active in the company daily
    Michelle & Gareth Gronow have been directors of the company since 2007. Having the most senior full-time executives in the office is a substantial benefit to many daily operations such as decision making.
  • Excellent relationships with partners and suppliers
    We pride ourselves of maintaining the same accommodation and airline partners since the very beginning. We work closely with our suppliers so we can provide our customers with the best value high end products in the market.
  • We offer full financial protection
    Covered by an Air Travel Organisers Licence (ATOL) and ABTA (Association of British Travel Agents) we can assure that your holiday booking is in safe hands.
Gareth Gronow

Gareth Gronow

Department: Managing Director
Years in travel: 20+
Time at THG Holidays: 20+
Speciality: Dubai, Thailand

Michelle Gronow

Michelle Gronow

Department: Director
Years in travel: 20+
Time at THG Holidays: 20+
Speciality: Dubai, Thailand

Mandy Jones

Mandy Jones

Department: Sales Manager
Years in travel: 22 Years
Time at THG Holidays: 20 Years
Speciality: Bali, Sri Lanka, Mauritius, Thailand

Tony James

Tony James

Department: Head of Product
Years in travel: 38 Years
Time at THG Holidays: 2 Years
Speciality: Maldives, Middle East, Europe

Charlotte Wilks

Charlotte Wilks

Department: Commercial Executive
Years in travel: 5 Years
Time at THG Holidays: 5 Years
Speciality: USA and South East Asia

Stam Tzafos

Stam Tzafos

Department: Product Manager – USA & Europe
Years in travel: 30 Years
Time at THG Holidays: 1 Year
Speciality: USA & Europe

Gavin Oak

Gavin Oak

Department: Product Executive – Asia
Years in travel: 35 Years
Time at THG Holidays: 20 Years
Speciality: Thailand, Cambodia, Malaysia, Vietnam

John Bowden

John Bowden

Department: Business Systems Manager
Years in travel: 40 Years
Time at THG Holidays: 15 Years
Speciality: USA, Middle East

Bev Bowden

Bev Bowden

Department: Aviation & Ticketing Manager
Years in travel: 36 Years
Time at THG Holidays: 12 Years
Speciality: Vietnam & USA

Craig Lewis

Craig Lewis

Department: Trading Executive
Years in travel: 1 Year
Time at THG Holidays: 1 Year
Speciality: Australia

Shelby Martone

Shelby Martone

Department: Business Support Assistant
Years in travel: 6 Years
Time at THG Holidays: 6 Years
Speciality: Thailand & Europe

Shirley Smith

Shirley Smith

Department: Accounts Executive
Years in travel: 40 Years
Time at THG Holidays: 20 Years
Speciality: Thailand & Europe

Kerry Thomas

Kerry Thomas

Department: Sales Supervisor
Years in travel: 20 years
Time at THG Holidays: 15 Years
Speciality: Vietnam, Sri Lanka, Dubai, Thailand

Elise Howells

Elise Howells

Department: Travel Advisor
Years in travel: 30 Years
Time at THG Holidays: 14 Years
Speciality: Singapore & Hong Kong, Thailand, USA

Gareth Rees

Gareth Rees

Department: Travel Advisor
Years in travel: 14 years
Time at THG Holidays: 10 years
Speciality: Bali, Malaysia, Maldives, USA

Senet Doble

Senet Doble

Department: Travel Advisor
Years in travel: 17 Years
Time at THG Holidays: 17 Years
Speciality: South Africa, Thailand, Europe

Jane Jones

Jane Jones

Department: Travel Advisor
Years in travel: 5 Years
Time at THG Holidays: 2 Years
Speciality: Cambodia, Vietnam, Thailand

Karen Hughes

Karen Hughes

Department: Travel Advisor
Years in travel: 28 Years
Time at THG Holidays: 1 Year
Speciality: Europe

Janet Roberts

Janet Roberts

Department: Travel Advisor
Years in travel: 20 Years
Time at THG Holidays: 13 Years
Speciality: Thailand, Cruise

Ceri Richards

Ceri Richards

Department: Travel Advisor
Years in travel: 4 Years
Time at THG Holidays: 2 Years
Speciality: Europe, Singapore, Hong Kong

Don't take our word for it...

We love hearing from our THG customers. Please find a selection of THG testimonials below :

“Just wanted to let you know that the holiday was fantastic. Thank you to all at THG who were so helpful with my queries after booking and before travel. I would definitely use your services again.”

Jane Rogers
Email

“Just to say – the service and responsiveness from THG last week and this week (during covid-19 crisis) has been outstanding and is very much appreciated (And has been far superior to other agents I am dealing with on other cancelled trips). So please keep up the great work in these challenging times.”

Peter Copnell
Email

“Hi. In Bali airport on our way home but have to mail you to thank you and your team for a fabulous holiday. From our first contact with your firm to check out this morning it has Been exceptional. Your choice of hotels was first class and your team on the ground were wonderful. You have shown us what first class holiday package is all about. A total pleasure to book with you. I hope we can book again with you. Thanks again and please pass on our thanks to your team. ”

Robert & Gillian Taylor
Email

“Hi Kerry, just to let you know that we had a fantastic time on out recent holiday. Thank you so much for brilliantly organising it. There was a pick-up waiting at every point during the trip, our tour guides were fantastic and always prompt and friendly. The destinations were fantastic and the hotels outstanding, far exceeding all the groups expectations. Many thanks again, will be in touch for our next adventure.”

Tracey Pollock
Email

“I recently booked my route 66 road trip with THG Holidays. I was quite apprehensive booking such a massive bucket-list trip, but I had enormous help from both Elise and Gareth in the sales team. Their knowledge blew me away, and every element of the holiday they booked was fantastic.”

Adam West
Google Reviews

“I've now booked 2 family holidays with THG holidays and each time the service has been amazing. Thank you for being extremely professional and finding me the most amazing holidays ever!!”

Jason Manley
Google Reviews

“I travelled with THG Holidays last November to Thailand and had the most amazing time. I was absolutely blown away with the vast amount of knowledge their sales team hold. They were always so helpful and really did plan the most flawless holiday for myself and my husband. THG Holidays friendly staff made booking a long-haul holiday super easy. Thanks all, and I shall be in touch with my next holiday soon.”

Charlotte Wilkinson
Google Reviews

“Thank you for making everything so easy, all our transfers were so well organised and we were able to feel confident that is you said it was going to happen then it did, which it was lovely to know in an unfamiliar place.”

Kirsty Sutherland
Facebook

“We traveled to Vietnam with THG and stayed in 3 different destinations. Everything was perfect! Amazing hotels, good flights and a rep was always there to meet us at the airport to transfer us to our hotels and then pick us up to take us back again, also they was friendly and helpful with booking excursions whilst we was there. I would definitely recommend.”

Deborah Beresford
Facebook

    “We travelled to Vietnam and Cambodia wonderful holiday excellent hotels would definitely recommend”

Sue Tadhunter
Facebook

“Travelled to Thailand in September 2018 with a friend. Flew from Cardiff to Bangkok with Qatar Airways. Everything was sorted for us and was so easy with a car waiting at the airport to take us to our hotel. We had 2 nights in Bangkok at the Rembrandt hotel. We then travelled to Koh Samui where we got a ferry to an island called Koh Phangan for the Full moon party. We stayed in a fabulous hotel right on the beach which was perfect location for the full moon party! We stayed 3 nights in this hotel. We then got a ferry back to Koh Samui and stayed 5 nights at the Baan Samui Hotel. We then flew back from Koh Samui all the way to Cardiff and did not have to deal with cases or check in lines etc as this had all be dealt with for us by THG. I always have wonderful service from THG and highly recommend.”

Brogan Thomas
Facebook

“Having just returned from our holiday in Thailand i would like to congratulate THG Holidays for what was a fantastic trip. From flights, transfers, accommodation, reps, excursions etc I simply couldn't fault with anything on the trip. The service provided during our stay was outstanding and the holiday was great value and provided wonderful experiences. Thank you for a job well done.”

Steve Fidler
Email

“My partner and I got back yesterday from our Vietnam tour. Just to say many thanks to you (THG) for organising such a seamless and varied holiday. We had a great time. Every hotel/resort/activity was high quality and every transfer comfortable and there on time. The tour provided us with a good mix and flavour of this amazing country.”

Chris Jones
Email

“I would like to thank you for your organisation for our recent holiday to Cambodia and Laos. All the flights, hotels, transfers, tours, guides and drivers were excellent. We had a wonderful holiday and will recommend your company to friends and relatives. If you are in touch with your ground company Viantours please pass on our compliments to them. They were always waiting at the airports when we arrived and their knowledge and enthusiasm on tours was second to none. ”

Lynn Gray
Email

“Kerry we just returned from our three country south east Asia trip that we booked with THG. It was fantastic. There was a huge amount of logistics involved 10 flights, 6 hotels and pickups and drops and yet it went like clockwork. The standard of the hotels was excellent, and the package was great value for money. The various hotels had been told in advance that it was our wedding anniversary and they all made a fuss which was lovely. Kerry I would like to say thanks for all your hard work in making this happen. It meant we had an unforgettable experience.”

Patrick Egan
Email
Landmark purple vector