THG Difference

“Just wanted to let you know that the holiday was fantastic. Thank you to all at THG who were so helpful with my queries after booking and before travel. I would definitely use your services again.”

“Just to say – the service and responsiveness from THG last week and this week (during covid-19 crisis) has been outstanding and is very much appreciated (And has been far superior to other agents I am dealing with on other cancelled trips). So please keep up the great work in these challenging times.”

“Hi. In Bali airport on our way home but have to mail you to thank you and your team for a fabulous holiday. From our first contact with your firm to check out this morning it has Been exceptional. Your choice of hotels was first class and your team on the ground were wonderful. You have shown us what first class holiday package is all about. A total pleasure to book with you. I hope we can book again with you. Thanks again and please pass on our thanks to your team. ”

“Hi Kerry, just to let you know that we had a fantastic time on out recent holiday. Thank you so much for brilliantly organising it. There was a pick-up waiting at every point during the trip, our tour guides were fantastic and always prompt and friendly. The destinations were fantastic and the hotels outstanding, far exceeding all the groups expectations. Many thanks again, will be in touch for our next adventure.”

“I recently booked my route 66 road trip with THG Holidays. I was quite apprehensive booking such a massive bucket-list trip, but I had enormous help from both Elise and Gareth in the sales team. Their knowledge blew me away, and every element of the holiday they booked was fantastic.”

“I've now booked 2 family holidays with THG holidays and each time the service has been amazing. Thank you for being extremely professional and finding me the most amazing holidays ever!!”

“I travelled with THG Holidays last November to Thailand and had the most amazing time. I was absolutely blown away with the vast amount of knowledge their sales team hold. They were always so helpful and really did plan the most flawless holiday for myself and my husband. THG Holidays friendly staff made booking a long-haul holiday super easy. Thanks all, and I shall be in touch with my next holiday soon.”

“Thank you for making everything so easy, all our transfers were so well organised and we were able to feel confident that is you said it was going to happen then it did, which it was lovely to know in an unfamiliar place.”

“We traveled to Vietnam with THG and stayed in 3 different destinations. Everything was perfect! Amazing hotels, good flights and a rep was always there to meet us at the airport to transfer us to our hotels and then pick us up to take us back again, also they was friendly and helpful with booking excursions whilst we was there. I would definitely recommend.”

    “We travelled to Vietnam and Cambodia wonderful holiday excellent hotels would definitely recommend”

“Travelled to Thailand in September 2018 with a friend. Flew from Cardiff to Bangkok with Qatar Airways. Everything was sorted for us and was so easy with a car waiting at the airport to take us to our hotel. We had 2 nights in Bangkok at the Rembrandt hotel. We then travelled to Koh Samui where we got a ferry to an island called Koh Phangan for the Full moon party. We stayed in a fabulous hotel right on the beach which was perfect location for the full moon party! We stayed 3 nights in this hotel. We then got a ferry back to Koh Samui and stayed 5 nights at the Baan Samui Hotel. We then flew back from Koh Samui all the way to Cardiff and did not have to deal with cases or check in lines etc as this had all be dealt with for us by THG. I always have wonderful service from THG and highly recommend.”

“Having just returned from our holiday in Thailand i would like to congratulate THG Holidays for what was a fantastic trip. From flights, transfers, accommodation, reps, excursions etc I simply couldn't fault with anything on the trip. The service provided during our stay was outstanding and the holiday was great value and provided wonderful experiences. Thank you for a job well done.”

“My partner and I got back yesterday from our Vietnam tour. Just to say many thanks to you (THG) for organising such a seamless and varied holiday. We had a great time. Every hotel/resort/activity was high quality and every transfer comfortable and there on time. The tour provided us with a good mix and flavour of this amazing country.”

“I would like to thank you for your organisation for our recent holiday to Cambodia and Laos. All the flights, hotels, transfers, tours, guides and drivers were excellent. We had a wonderful holiday and will recommend your company to friends and relatives. If you are in touch with your ground company Viantours please pass on our compliments to them. They were always waiting at the airports when we arrived and their knowledge and enthusiasm on tours was second to none. ”

“Kerry we just returned from our three country south east Asia trip that we booked with THG. It was fantastic. There was a huge amount of logistics involved 10 flights, 6 hotels and pickups and drops and yet it went like clockwork. The standard of the hotels was excellent, and the package was great value for money. The various hotels had been told in advance that it was our wedding anniversary and they all made a fuss which was lovely. Kerry I would like to say thanks for all your hard work in making this happen. It meant we had an unforgettable experience.”

I thought I would send a quick email regarding our recent trip to Iceland booked through THG and under the care of Sneadland travel in Iceland.

Iceland was a great experience and we were looked after extremely well and we all thoroughly enjoyed every minute.

Thanks to you and your team for all your efforts of putting together the Itinerary so well.

Rather belatedly, I just wanted to thank you for arranging the above holiday for my husband and me and to say that we had an absolutely amazing time.  Our small group was lovely, they were mostly all very friendly and we spent our evenings drinking in the bar with them!  The tour itself was fantastic, we packed so much into the four days and saw so many wonderful and awe-inspiring sights.  We can't say enough good things about our guide, Andy Boonstoppel, who was punctual, efficient, friendly and informative and went out of his way to make our experience memorable.  He even managed to fit in a visit to a site that wasn't on the itinerary!  If you are in touch with him, please pass on our thanks and best wishes.

Having said all that, we still feel we haven't seen anything like enough of Iceland and will definitely plan another visit in the future to hopefully see more of the island.  Thank you once again for arranging the trip.

Firstly, I wanted to say how kind and helpful Kerry was. I had so many issues with my phone, such as my speaker not working - people having issues hearing me, my phone contract barring premier numbers, and bad connection. Throughout it all, Kerry was very understanding and made life so much easier when taking me through the process. She made several calls as she knew my phone contract did not allow me to call. She always made alternatives whenever I had problems and went over and beyond to ensure that there were no issues in the booking process. Please could you pass on my thanks to Kerry, she is a great staff member and I really do wish that more people could be as professional, patient and kind as she was. 

I also spoke to Gareth who helped to confirm and book my tickets, similar to Kerry, he was extremely professional, kind and honestly was so helpful in explaining what to expect. It was really great to speak with him as he answered all of my questions and was so happy to help.

For both employees I wish them all the best. I know that staff do not always receive a thank you for their hard work, but please could you pass on my gratitude to both employees as they have been so great and helpful booking my trip for my family and I. Thank you and Merry Christmas!

Just wanted to drop you a line and say “THANK YOU”. Hayley and I had an amazing time and honestly did not want to come home as it was so good and so much fun. PLEASE can you keep us informed if there are any other amazing offers like this coming up. We hope to do 1/2 Cruises per year ideally funds permitting.

I have recently booked another holiday with THG, and I would like to express how fantastic Senet has been throughout the process.

I’ve been dealing with senet for awhile, and I’ve been super impressed with how personal the service has been. I don’t feel like a number, unlike other companies, it’s very personal and she is available at all hours to accommodate! (For example, we’ve had multiple conversations even at 11pm and on Senet’s days off!)

Senet’s always proactive, sends regular updates/follow ups, knowledgeable and totally on the ball! We are quite particular with hotel styles and destinations, and Senet genuinely takes the time to understand what we want, and then has so much patience to work with us to find a suitable hotel/destination. Again, it doesn’t feel like I’m being a pain asking questions or being fussy, nothing is ever a problem! All the reasons why I decided to book additional holidays through THG!

A MASSIVE Thank you to Senet, your service has been invaluable and I look forward to booking more holidays with you

We recently travelled to Jordan through THG Holidays (subcontracted to Travco Jordan) Not only had the holiday been very well organised and we were kept informed about developments constantly, but the Jordanian subsidiary provided us with an excellent guide and driver for the duration of our tour. Our guide was so motivated (and spoke excellent English) that he even helped out where the local guides were unable to help us. I cannot recommend these companies any higher.

Hi Gavin
We are back home now after a truly wonderful holiday. Hotel was fantastic and we cannot thank you enough for the whole experience.
Regards
Colin and Noreen

I’m back to work today after our holiday to Costa Rica.

It was just fab! All the guides and drivers were really nice, good fun and very knowledgeable. The hotels were spot on. Each had its own bit of fabulousness, gardens or pool area. The Occidental was the perfect place to chill out after a busy first week.

Brave me that’s scared of heights did the Zip line and the cloud walk, so that was brilliant. Only thing that was a wee bit disappointing were the forest walks, we never saw any wildlife, just a birds tail once. We saw a huge variety of birds at the Poco a Poco hotel gardens so that definitely made up for it. Also the river boat float was incredible, the guide, “George from the Jungle” as he introduced himself was the best ever. So funny and he was able to show us so many animals and birds that we wouldn’t have otherwise have spotted.

Thank you (and Bev) for a great holiday, it was worth every single penny.

We hope to be in touch later for next winters booking.  Vietnam north to south, or Malaysia

Just returned from a brilliant tour of Jordan. The guide and driver were great. It was really well organised and the hotels were of a very good standard , especially the Movenpick resort in Petra ( upgraded.)

Highly recommended  for all ages - fantastic sites to see  Jerash and Petra especially, brilliant adventures in the desert with a camel and jeep ride and a truely memorable day floating in the Dead Sea. Jordan offers great weather , delicious food, hospitable people and amazing cultural sites.

I want to thank you for all your efforts in putting together our holiday to Costa Rica.

We had a fantastic experience, our best holiday ever and a lot of this was down to your excellent choices of hotels, activities and the private transfer company who were first rate. 

All the 5 hotels were very special and offered us something different. Senda Hotel in Monteverde was probably our favourite and was your suggestion we loved the lodge set back into the forest, our regular wildlife visitors, the trails in the hotel, the food and service and all our activities, especially hanging bridges and zip wire that I loved, the night walk being led around by our guide Felix and the Sloth sanctuary! 

Westin hotel was luxury and the size of accommodation at the Royal adult only accommodation made us feel very special. Howler Monkeys in the hotel grounds were a real bonus.

We loved the activities to break up longer transfers the rafting was great fun spotting the crocodiles and the waterfall was wonderful. 

San Jose Hilton Gran you recommended was also a brilliant way to end our adventure. 

I booked a holiday in Vietnam with THG last year. As a 70+ female travelling solo for the first time I was a somewhat apprehensive, but I needn’t have worried. Special thanks to Senet who was extremely helpful in arranging my holiday and answering any queries or concerns I had. The whole trip went smoothly and problem free. All arrangements with local guides were excellent from arrival to departure. They were all friendly, helpful, informative and always arrived on time. I had a wonderful two weeks, stayed in really nice hotels, ate delicious food, met lovely people and most importantly saw my son for the first time in three years. Vietnam is a beautiful country and the people are so friendly and welcoming. Thank you THG

Having just returned from our holiday in Thailand I would like to thank THG Holidays for what was a fantastic trip. Your choice of hotels was first class and Destination Asia with transfers and excursions  were wonderful. The service provided during our stay was outstanding and the holiday was great value and provided wonderful experiences. Thank you for a job well done. I hope we can book again with you ( Maldives). Thanks again and please pass on our thanks to your team.

Hi Gareth,
Just wanted to drop you a note to say thanks for all the help with our Thailand trip.
We are now safely back at home, but we were really reluctant to leave, as it was one of, if not the best holiday we’ve had.
All the details on the itinerary were spot on, jus the excess baggage from Bangkok to Koh Samui, but in the big scheme of things was nothing.
Destination Asia were excellent, they were so helpful in all aspects, service, collection, queries. We even booked a trip with them in Bangkok.
Anyway, again a big thank you, we got talking to a couple from Cardiff in Bangkok and gave them your details, so you might hear from them at some point.
If you want anymore detailed feedback on anything let me know, more than happy to support.
Many thanks
Regards
Morton.

PS, please pass on thanks to rest of team who supported.

Hi Janet,

I thought I’d send this email as a good start to a Monday morning.
I know you’ve not specifically requested feedback but I’m giving you some anyway.
The 17 night trip to Thailand was absolutely fantastic. Meticulously organised from start to finish. We found it incredible that a different driver, guide and car met us every step of the way and on time like a relay.
We thoroughly enjoyed the trip. If I had one criticism it would be that 10 nights at the same hotel on Koh Samui was too long, it would have been better to split and add another location.  However this is only a small criticism.
I want to thank you specifically for your support and fast, efficient and professional service. 
We will definitely book with you in the future and have recommended you. 
Well done, Thank you Janet

Kind Regards

Dawn

Good Morning

I just wanted to e-mail you to let you know that we have had an amazing trip!  We were very impressed with the Guides, very knowledgeable and excellent English.  La Siesta hotel in Hoi An was a joy to stay at.  The staff were incredible, nothing too much trouble and very friendly.  All accommodation was exceptionally clean.  

We will definitely use your services again and recommend you to friends and family.

Best wishes

Julie

Dear Gareth
 
We just wanted to write to you to thank you for organising such an amazing holiday for us to Vietnam and Cambodia. It was worth the three year wait and two deferrals because of the pandemic to have such wonderful experiences. 
 
The tour itinerary that you designed and the organisation by THG and your partner representatives Viantours in both countries was exemplary. We were both very nervous as a couple in our 60’s travelling independently of a tour group, but everything from the first check-in at Heathrow to the first driver pick up at Hanoi and everything onwards worked like clockwork and really reassured us.
 
We really appreciated the level of service provided by the reception staff at The Q Hotel, Hanoi who were very helpful and ordered taxis for us. We were lucky enough to experience Hoan Kiem lake and its surrounding area on a Sunday when traffic is prevented and there is a family holiday atmosphere around the lake. A meal in a restaurant overlooking the red bridge and lake was very pleasant.
 
We were very privileged to be upgraded to the best suite on the junk boat on our overnight cruise in Ha Long Bay, with incredible, other worldly views,  and a gorgeous sunset and we enjoyed the Happy Hour too! Pam even caught a squid after two Singapore slings and half a bottle of Chardonnay!
 
All, transfer times were informed to us well (despite the fiasco with our home email address provider blocking us while abroad and us forgetting our password) and the drivers and reps were always prompt collecting us throughout the holiday. 
 
We both really loved La Siesta Hotel in Hoi An, whose staff could not have been more friendly and helpful. One waiter discussing football even knew that Ruben Neves played football for Wolverhampton Wanderers which pleased Keith no end. Not only did the reception staff here print the boarding passes for our next flight, they logged on to Vietnam Airlines and helped Pam choose the seats too. They even provided torches to read the menu in a dark spot in their garden restaurant and provided bug spray. They were unsure how to make Irish coffees so went away and googled it and came back with a perfect Irish coffee and were concerned they’d made it correctly. We could not fault the service they provided.
 
Hoi An itself was so beautiful and romantic and we would suggest it to our son for a honeymoon destination if he ever gets around to proposing to his girlfriend. Naturally we would recommend you. We had the best Mai Tai cocktail in town during their happy hour at Mango, Mango restaurant and bar which overlooked the river if you or any colleagues are travelling to Hoi An soon we’d recommend it. It’s a great spot for people watching and watching the lantern lit river come to life as it grows dark.  We also loved the food at an unassuming little family run restaurant, Aloha Café and Restaurant, 56 Nguyễn Thị Minh Khai, Phường Minh An, Hội An, where they served the most delicious and inexpensive food and where the chef came to ensure we enjoyed our meal. 
 
Saigon was a revelation; so busy and bright and colourful and lively. We had an organised street food tour that we thoroughly enjoyed seeing the real Saigon, even though we had to  help each other on and off the kiddie stalls at the eateries; the tour guide found us really funny, particularly Keith’s attempts crossing the roads – straight in no messing. We discovered the Pasteur Street Brewery Company where we had a really good craft beer and sausage and chips Vietnamese style- we really aren’t heathens generally but it made a nice change from noodles and rice! The Liberty Central Riverside Hotel was in a great location to walk to all of the main sites in Saigon including the opera house where we saw the A O Bamboo Circus show. WE spent hours at the War Remnants museum – so interesting and filled in the vague history of the Vietnam war from when we were both children.
 
We had a full tour of the Angkor complex, a hot, tiring but fascinating experience. Wouldn’t have missed it. And in Pub Street, Siem Reap, we could order five beers for the price of a salad. 
 
Overall it was the holiday of our lifetimes and one we shall never forget and we cannot thank you enough once again for making sure that we were looked after so very well. It’s now the end of a three year era. We shall certainly keep an eye out for other holidays with you. 
  
With our very best wishes to you and the staff at THG and Viantours.
Pam & Keith Wilson.

Hello Senet,

We have just returned from our 'trailblazing tour of Thailand with city, country & beach stays' holiday organised through THG Holidays and have just one word to sum up the whole experience 'WOW'.

From our first contact with you to book the holiday until our landing home at Heathrow airport on Wednesday (12th July 2023) the whole experience and organisation by THG Holidays and your service partners has been exemplar.

The flight carriers (Eva Airways and Bangkok Airways) certainly rank equal to the more recognised household names.

We were also highly impressed with Destination Asia and the transfers around Kanchanaburi, at no time did we feel at a loss.  The level of communication, advice and guidance certainly made our experience more enjoyable.

The hotels certainly met, and indeed, exceeded our expectations especially the Floathouse Hotel on the river Kwai.  We will never forget floating down the river.  However, whilst the Mode Sathorn Hotel in Bangkok was clean and accommodating, we felt it was too far out of the tourist area being in the commercial sector albeit the skytrain was available to commute.

Now we are back home, we are starting to plan for our next adventures!

I believe I informed you it is our 40th wedding anniversary next April (2024) so we would be very interested in any ideas THG Holidays may have to create another memorable experience.  We have extensively travelled the world (i.e. earlier this year having toured Australia and cruised around New Zealand) so, are really looking for something unusual and bespoke to celebrate our special occasion.

We are really excited to see what experiences you can come back with?

Finally, can we again thank you personally for the support and impartial advice you gave us in booking the Thailand holiday. You were very knowledgeable in answering our queries and, at no time, did we feel pressured into making the booking.

Best wishes,

Joe & Kay Kimberley

Dear Senet,
I just wanted to write to thank you again for the amazing support you provided when our outgoing flight was cancelled on 9th July for our holiday booked through THG.  Your quick actions and follow-up meant we did not miss out on our cruise along the Dalmatian coast and I know that if you had not acted so quickly and gone above and beyond, driving into the office to ensure the tickets were issued by BA for the alternative flights you managed to secure, we would not have had our holiday as planned.
I was so impressed with the level of support from you and extremely grateful!  I have submitted a review on Trustpilot and would certainly book a holiday through THG again in the future as a result of our experience and your customer service.
Many thanks again for everything.
Best regards,
Penny Glover 

Very thorough and professional service

We have used THG in the past for recommending, arranging and booking family holidays and holidays just for my wife and me and the experience has always been first class.

This time we had a two-centre trip to Singapore and Thailand with additional hotel bookings for one of our sons who joined us from Taiwan. Leanne organised everything perfectly with great attention to detail.

The holiday went very smoothly. The hotels were great, the flights were convenient and the ground agents were very experienced and helpful.

We're already thinking of another trip and THG will be hearing from us very soon!

Booked a last min holiday cruise to the Caribbean through THG. Had a few hiccups after booking where we didn’t originally book the drinks package but wanted to add this on a day after booking. We contacted MSC who said it was possible but had to be done through THG as that’s who we originally booked with and wee still within our 7 day cancellation period. When we contacted THG we were told “absolutely no way” but after speaking to Gareth Rees he was able to sort this for us. Thanks Gareth - highly recommend!